FAQ

1. Go to the registration page (Register button at the top) and choose the 'Create a new team' option.
2. Follow the steps to create your team and your personal fundraising page.

1. Go to the registration page (Register button at the top) and choose the 'Create a new team' option.
2. Follow the steps to create your team and your personal fundraising page.

Once your page is active, you can copy the link into an email or share the page with your Facebook friends and LinkedIn contacts.
On your fundraising page, you have buttons that allow you to share on various networks and by e-mail.

1. Use the 'Donate' button at the top of the page to search for a participant or team.
2. In the list, click on the 'Donate now' button to the right of the team or participant name.

Please see the section titled “The Cause”.

Yes you will. Everytime a donation is made to your page, you will receive a message in your email inbox. Then, you will be able to see the detailed transaction and donor information when logging in to your Fundraising Center.

If you would like to donate to a friend’s or a family member's fundraising page, use the search tool to find his or her page. Once the page is found, simply click on Donate now to complete your online donation.

Tax receipts are automatically issued as soon as an online donation of $15.00 or more is made on your fundraising page. Your donor will receive their tax receipt in their inbox within minutes after their donation.

You can simply contact us and ask to have the receipt resent.

Please take a look at the 'Registration' section of this FAQ.

Yes, you do. Your account will allow you to manage your fundraising effort, contact your friends and family, and manage your profile.

After 365 days, we will send you an email to inform you that your page will be archived. If you want to keep your page for longer, you will simply have to inform us, and we won’t archive your page. Know that all archived pages can be enabled again, so don’t worry.

The Fundraising Center is your private space where you can manage your fundraising effort. In this space, you will:

• find tools to help you out with your fundraiser such as an email tool;
• see the list of your donors and their contact information;
• update your personal page content;
• be able to update your profile;
• be able to update your fundraising goal.

To access your Fundraising Center, click on Login at the top of this page. Once logged in, you will see the list of all the fundraising page types that you have created. Click on the one you are looking for.

If you are already logged in, click on the Fundraising Center link that is on the top right side of the page.

Once logged in to your Fundraising Center, go to the Home tab. Scroll down a little bit, and on the right of the screen, you will find the section named Personal Page. You will be able to edit the title and the content of your page by clicking on Edit content. You will be able to edit your image by clicking on Update Media.

Once logged in to your Fundraising Center, go to the Email tab. There, you will find the email editor where you can enter your recipient's email addresses, write a message from a proposed template, or write your own message, and choose a layout. Once you are satisfied with your message, click Preview & Send, and then Send!

To prevent spammers from using the Fundraising Center email tool, the system only allows emails to be sent when a minimum donation of $5 has been made on the fundraising page. To use the email tool, make sure that you have at least $5 raised.

There are two ways to import your contacts in your Fundraising Center. But first, you need to go to the Contact page.

To do so, once you are logged in to your Fundraising Center, go to the Home tab, scroll down a little bit, and find the Contacts section, and then click on All Contacts.

First method: add a single contact. Click on Add contact, and fill the form with the contact information.

Second method: import your contacts from Gmail, Yahoo or a .csv file. If you choose Gmail or Yahoo, follow the steps on the screen to authorize your account to be linked. If you choose to upload a file, make sure that it is a .csv file with 3 columns: first name, last name and email.

Note about .csv import: when importing, be sure to use the same language for your Excel software and your Fundraising Center. In other words, if you are using Excel in English, make sure that your Fundraising Center is in English when doing your import. You can change the language of your Fundraising Center at the top right of your screen.

Once logged in to your Fundraising Center, go to the Profile tab, and then click on Fundraiser Options.

Scroll down, and you will find the section Change Team Membership where you will be able to join a team. Use the search tool to find and join the team you are looking for.